Saturday, January 21, 2012

2 Great Customer Service Experiences in One Day?

If you've read some of my previous blogs, you know I'm someone who appreciates customer service a LOT.  Today, I had two marvelous experiences.  The first was at Whistle Workwear in Shoreline.  Chris and I have been talking about getting overalls for a while since we want to be as cool as Ralph and Greg(s) so we went out in search for some today.  I have also been looking for work boots for a number of years as well as a new buckle belt so I can wear my CP belt buckle without needing to tape down the lengthening tail of my old belt.  Well, lo and behold, this store had all three things!  Something I've had trouble with all my life is finding a store that sells clothes that have a larger vertical dimension but a regular horizontal dimension.  Also, I haven't been in a shoe store in 5+ years since most of them don't carry larger than a 13 and I wear a 16 shoe (15 boot).  The employee at this store today was very helpful in getting a boot that fit me well and spent at least half an hour customizing the insole setup so that I was as comfortable as possible.  In the end, I walked out with a pair of overalls, a pair of work boots, and a quality leather belt.  She even threw in a free pair of socks and was far more than friendly and courteous the whole time. 

The second experience, immediately following, was at Famous Dave's BBQ in Everett.  I hadn't been there before, but had heard of their excellent food in the past so we made the journey up I-5.  Their wait staff attended to all the small details that, individually, aren't all that significant, but when added together, make a superb experience.  They open the door for you, seat you promptly and make sure you understand the menu (in a non-robotic manner), and most importantly, make sure your drink is full.  I was just setting down my coke after taking the last sip and the waiter was standing there with a full one.  The manager even came by to make sure we were enjoying our food, which was amazing.  It's a little pricey and far north, but the combination of great food and fabulous service make it well worth-while.

It's getting more rare that you see such great customer service, but these two establishments are still going strong.  Whenever I need barbeque or work wear, these two places will top my list.  After all that, I stopped by my parents' house to do some laundry and it just happened to be filet mignon night!  It didn't take much convincing to get me to stay for dinner and we enjoyed a meal of a quality that I never buy and cook for myself (both for lack of a steady income and a barbeque.)  Tomorrow I guess I will need to start studying, as I've put it off for long enough during this unexpected ten-day vacation.  Since the stuff we missed on the snow days will be on Friday's exam, I better take a first look at the stuff we've covered so far this quarter... 

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